Our Staff
Welcome to the office staff of Dr. Heather Brown. Our staff is specially trained in order to provide outstanding orthodontic services to our patients. Our commitment to excellent service includes not only great orthodontic treatment, but also a warm, friendly office atmosphere. If you have any questions or concerns regarding your treatment, please do not hesitate to ask one of our knowledgeable team members.
Office Manager
Lauren
I am pleased to welcome you to our dynamic practice. As the Office Manager for Dr. Heather Brown Orthodontics, my job is to oversee daily office operations.
I am committed to making sure that your time spent with us is enjoyable. We recognize that every patient has different needs and we pride ourselves in the considerate service we deliver to each person who walks through our door. Our team is dedicated to providing you with the very best orthodontic treatment in a setting that reflects modern technology through state of the art equipment and digital x-rays. Working in orthodontics has been a major part of my life and I truly love my job!
I am an alumnus of Hampton University in Virginia. In my spare time, I enjoy watching movies, playing Texas Hold ‘Em, reading, shopping and vacationing. My weekends are spent cheering my son on in high school and AAU basketball, running after an active toddler and visiting my daughter in college. I am married to my husband Brian and we have four wonderful children, Alexis, Brendan, Brooke and Cort.
Assistant Office Manager
Amy
Hello and welcome to our office! Over 15 years ago, I was blessed to find my “forever home” with Dr. Heather Brown Orthodontics. Throughout the years, I have mastered the art of true customer service. When you come to our practice, you will be greeted with a warm smile, treated like family and your experience will always be pleasurable. As the Assistant Office Manager, I am always available to help our team and our patients. I am here to help make your orthodontic experience as simple and stress-free as possible. Dr. Heather Brown is awesome and I am proud to say I work for her. The most rewarding part of my job is hearing positive feedback from patients who I have helped. To know that I have made a difference makes my job much more fulfilling.
When I’m not at work, I love spending time on my new farm. I am a country girl at heart and I have found a new hobby in photography. I have a beautiful daughter named Samantha that makes me proud every day, and I am married to my wonderful husband Karl.
Insurance Coordinator
Julissa
Hola! My name is Julissa but I go by “Julie”. I am the person who will handle all of your insurance needs. I am available to answer any questions or concerns you may have regarding your insurance plan and benefits. I have specialized in this field for over 10 years and I love what I do. I am very proud to be a part of such an amazing team here at Dr. Heather Brown Orthodontics. This is truly my home away from home.
I have two beautiful daughters, Sol and Cristina, that keep me very busy in my spare time. When I do have a little free time, I enjoy going to the movies, trying new cuisines and traveling to new places around the world.
Front Office Specialist
Sawanna
Hello and welcome to our amazing practice! I am the first happy smiling face you will see when you walk through our door. As your Front Office Specialist, I will welcome you with a warm and friendly smile as I get you checked in for your appointment. I am available to assist you with any questions or concerns you may have regarding your appointment or scheduling. I look forward to seeing you soon!!
I am known for my outgoing, energetic and warming personality and I enjoy a good challenge. I love spending time with my family, playing trivia games and exploring new adventures while traveling. It is my hopes that one day I can travel to Paris and explore the beautiful Eiffel Tower.
Financial Coordinator
Janet
Welcome to our practice. I am looking forward to meeting you and your family. I have been working in the orthodontic field for over 30 years. For many of those years, I was a registered dental assistant and a clinical orthodontic assistant. I eventually transitioned to the front office and began specializing in the financial aspect of patient care. I handle your financial plan and I am here to answer any
In my spare time, I enjoy the outdoors and fishing. I am a dog lover and I currently have 3 dogs. I am married to the love of my life, Alan and I have 3 step-sons
Treatment Coordinator
Patti
Hello! I am looking forward to meeting you and your family at your new patient consultation. As the Treatment Coordinator, I work closely with Dr, Brown on your first visit to help diagnose and treatment plan your individual needs. I will show you the various orthodontic treatment options available in our office including Invisalign, Invisalign Teen, Clear Braces and Traditional Metal Braces. I am sure you will love our office, staff and doctor. Dr. Brown is a special person with a goal to improve lives by creating beautiful smiles.
During my leisure time, I really enjoy cooking and hiking. I can make a really great Beef Wellington! My wonderful husband Mike and I have taken some extreme hikes through National Parks including The Grand Canyon and Yosemite Falls. Our most daring hike yet was 6,643 feet to the top of Clingman’s Dome which is the highest point in Great Smokey Mountains. We have 2 sons, Kyle and Eric. I am proud to be a Marine mom to my youngest son Eric, who honorably served in the United States Marine Corp.
Head Orthodontic Assistant
Wallace
Welcome! I am a registered dental assistant with over 16 years of experience. I am also an alumnus of Regent University with a Bachelor of Arts Degree. As the Head Orthodontic Assistant at Dr. Heather Brown Orthodontics, I oversee the clinical area to make sure all of your clinical needs are met in a highly proficient and timely manner. I chose the field of orthodontics because it gives me the opportunity to work closely with people who want to improve the way they look and feel. I love being able to help others gain confidence with a beautiful new smile.
Before becoming an Orthodontic Assistant, I served in the United States Army. I’m a bit of an introvert, however, I am known to lighten the atmosphere by telling a joke or two to keep everyone laughing. I truly believe laughter is the best medicine to living a happy life.
Clinical Orthodontic Assistant
Clinical Orthodontic Assistant
Gloria
Hola Bienvenidos! I love working as an Orthodontic Assistant at Dr. Heather Brown Orthodontics. I enjoy waking up every morning and coming to an exciting and wonderful environment that I can call my job. What I love most is being able to walk through the journey of creating beautiful smiles from start to finish. It is so rewarding to see patients blossom and gain self-confidence because they have a beautiful new smile.
I am married to my wonderful husband Oscar. We have three amazing children, Oscar, Anthony and Kayleen. My favorite hobby is couponing. You may not believe it, but at times, my weekly grocery bill has been $0. On a good coupon day, the cashier may even have to give me a little cash back. I really enjoy shopping and I use the extra money I save doing fun things with my family.
Clinical Orthodontic Assistant
Toosdy
Welcome! I am so happy you have chosen our office for your orthodontic treatment. I will assist Dr. Brown with putting on your braces and seeing you for your monthly adjustments. My favorite thing about orthodontics is seeing how a beautiful smile can truly transform the lives of so many people. Dr. Brown is truly an inspiration. She has treated my entire family and everyone has a beautiful smile. I’m confident you will love her just like we do!
During my spare time, I love traveling, relaxing on the beach and trying out new restaurants. I am a proud mom to my four beautiful children. They have blessed me with two of the most adorable grandkids I could have ever asked for — Kinsley and Grayson.
Clinical Orthodontic Assistant
Adriana
Hola! Bienvenidos! I am pleased to welcome you to our office. I really enjoy being a part of such an amazing team and I am sure you will feel the same. I love working orthodontics because I have the opportunity to help people improve their self-esteem and self-confidence by creating beautiful smiles! I am fluent in English and Spanish, therefore I am available to assist with translating.
In my spare time, I enjoy being with my family and friends. I have two beautiful children who keep me on my toes! Some of my hobbies include exercising, reading and dancing. Most people wouldn’t know this about me, but I have trained in boxing, modeled and even appeared in local television commercials.
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